Refund policy
RETURN & REFUND POLICY
Last updated: June 2026
We want you to enjoy shopping with Pinvella.
Return Window
Returns may be requested within 30 days after delivery.
Return Authorization Required
Before returning any item, customers must contact our customer support team at:
Returns sent without prior authorization may not be accepted.
Return Conditions
Returned products must:
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Be unused
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Be in original condition
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Include original packaging and accessories
Non-returnable Items
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Clearance products
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Personalized products
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Gift cards
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Used or damaged items not caused by shipping
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Refunds will be issued to the original PayPal payment method after inspection and approval.
Original shipping fees are non-refundable.
Return Address
Please contact customer support before returning any product. Return instructions and return address will be provided after approval.
Contact